Right of Withdrawal for Consumers
1. Statutory Right of Withdrawal

If you are acting as a consumer, you have a statutory right to withdraw from a distance contract or an off-premises contract within fourteen (14) days without giving any reason. This right applies only to consumers and does not apply to customers acting in the course of their trade, business, craft, or profession.

2. Withdrawal Period

Unless an exception set out below applies, the withdrawal period shall be:

a. for contracts for the sale of goods, fourteen (14) days from the day on which you, or a third party named by you who is not the carrier, acquires physical possession of the goods; and

b. for service contracts and contracts for the supply of digital content and/or digital services not supplied on a tangible medium, fourteen (14) days from the date of conclusion of the contract.

3. Exercise of the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement, for example by letter or email. You may use the model withdrawal form set out below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Withdrawal notices should be sent to:

ViBuCard S.L.
Avenida Joan Miró 138
07015 Palma de Mallorca
Spain
[info(at)vibucard.com]

4. Effects of Withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of standard delivery (if any), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed of your decision to withdraw from the contract. If you expressly chose a method of delivery other than the least expensive standard delivery offered by us, we are not required to reimburse the additional costs resulting from that choice.

For contracts for the sale of goods, we may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is earlier.

We will make the reimbursement using the same means of payment as you used for the original transaction, unless expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

5. Return of Goods and Return Costs

If you withdraw from a contract for the sale of goods, you must send back the goods to us without undue delay and, in any event, no later than fourteen (14) days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of fourteen (14) days has expired.

Unless we have agreed to bear the cost of return, you will bear the direct cost of returning the goods. However, you will not be required to bear those costs if we failed to inform you of that obligation before the contract was concluded.

6. Diminished Value of Returned Goods

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

7. Services Begun During the Withdrawal Period

If, at your express request, we begin performing a service during the withdrawal period and you later exercise your right of withdrawal before the service has been fully performed, you must pay us an amount that is proportionate to the services provided up to the time you informed us of your withdrawal, compared with the full contract price.

8. Loss of the Right of Withdrawal

Your right of withdrawal shall not apply, or shall expire early, in the following cases to the extent permitted by applicable law:

a. Fully performed services: where the service has been fully performed and performance began only after your prior express request and your acknowledgement that you would lose your right of withdrawal once the contract had been fully performed;

b. Digital content / digital services not supplied on a tangible medium: where supply has begun after you have expressly consented to immediate performance and acknowledged that you thereby lose your right of withdrawal;

c. Made-to-order or clearly personalised goods: including customised NFC accessories or other items manufactured to your specifications or clearly tailored to you; and

d. Sealed software on a tangible medium: if supplied sealed and unsealed after delivery, where applicable.

9. Customised Products

For the avoidance of doubt, the right of withdrawal does not apply to products manufactured to your specifications or clearly personalised for you, including, for example, products with selected colours, custom logos, or NFC products encoded or produced with customer-specific identifiers or settings where the product is individually manufactured or configured on demand.

10. Model Withdrawal Form

If you wish to withdraw from the contract, you may complete and return this form:

To:
ViBuCard S.L.
Avenida Joan Miró 138
07015 Palma de Mallorca
Spain
[info(at)vibucard.com]

I/We () hereby give notice that I/we () withdraw from my/our () contract for the sale of the following goods () / for the supply of the following service (*):

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.